Jobs at International Rescue Committee

Designs multilingual, self-paced learning experiences and multimedia content for refugee and newcomer audiences across web, mobile, and social platforms. Responsibilities include instructional design, video and graphic production, accessibility compliance, translation coordination, contractor management, user testing, content performance analysis, and project reporting. The role requires strong Adobe Premiere, InDesign, and Canva skills, adult learning experience, digital accessibility knowledge, and the ability to manage concurrent projects on strict timelines.

Administers enterprise AI platforms, including access controls, API keys, configurations, monitoring, observability, and usage optimization. Builds scripts, connectors, and REST API integrations using Python or JavaScript/TypeScript; troubleshoots pipelines and data flows; supports vector store and RAG workflows; documents systems and procedures; and partners with DevOps, Data Engineering, and InfoSec on deployments, security, compliance, and operational reliability.

Leads IT business relationship management across US and Latin American program offices. Translates operational needs into IT priorities, advises leadership, manages escalations, coordinates initiative rollouts, brokers cross-office knowledge, monitors KPIs and SLAs, and supports service performance, budgeting, asset documentation, audit readiness, and compliance. Requires experience bridging technical and non-technical stakeholders in distributed operations, familiarity with IT service lifecycles and delivery frameworks, strong communication skills, and Spanish proficiency.

Processes direct financial assistance requests by verifying documentation, eligibility, approved plan alignment, vendor status, and payment details. Initiates purchase requests, purchase orders, and invoices; coordinates with Finance, vendors, training providers, Career Navigators, and data teams. Maintains audit-ready participant records, updates financial and program databases, tracks receipts and transactions, resolves missing information, and flags discrepancies. Provides remote administrative and reporting support while protecting confidential client information.

Leads strategy, implementation, scaling, monitoring, compliance, budgets, partnerships, and staff management for IRC’s national virtual resettlement services portfolio. Oversees ALMA, an AI-powered virtual assistant, including product strategy, roadmaps, testing, deployment, and international expansion. Drives client co-design, interagency collaboration, grant development, data-informed program improvement, and service delivery for refugees and newcomers.