Teams at International Rescue Committee

Designs multilingual, self-paced learning experiences and multimedia content for refugee and newcomer audiences across web, mobile, and social platforms. Responsibilities include instructional design, video and graphic production, accessibility compliance, translation coordination, contractor management, user testing, content performance analysis, and project reporting. The role requires strong Adobe Premiere, InDesign, and Canva skills, adult learning experience, digital accessibility knowledge, and the ability to manage concurrent projects on strict timelines.

Administers enterprise AI platforms, including access controls, API keys, configurations, monitoring, observability, and usage optimization. Builds scripts, connectors, and REST API integrations using Python or JavaScript/TypeScript; troubleshoots pipelines and data flows; supports vector store and RAG workflows; documents systems and procedures; and partners with DevOps, Data Engineering, and InfoSec on deployments, security, compliance, and operational reliability.

Leads IT business relationship management across US and Latin American program offices. Translates operational needs into IT priorities, advises leadership, manages escalations, coordinates initiative rollouts, brokers cross-office knowledge, monitors KPIs and SLAs, and supports service performance, budgeting, asset documentation, audit readiness, and compliance. Requires experience bridging technical and non-technical stakeholders in distributed operations, familiarity with IT service lifecycles and delivery frameworks, strong communication skills, and Spanish proficiency.