Teams at Itron

Leads functional and project management activities for enterprise SaaS implementations serving utility customers. Responsibilities include requirements discovery, business process and workflow configuration, timeline and stakeholder coordination, customer workshops, UAT, training support, risk tracking, go-live readiness, and handoff to Customer Success. The role also develops reusable implementation practices and collaborates with Product and technical consultants on scalable deployment improvements.

Manage and grow enterprise utility customer relationships throughout the customer lifecycle. Drive adoption, renewals, value realization, and expansion through success plans, business reviews, executive briefings, health monitoring, and proactive risk management. Serve as the primary customer contact, coordinate issue resolution, champion customer needs internally, and collaborate across Product, Engineering, Sales, Marketing, Professional Services, and Support. The role requires strong SaaS customer success expertise and experience with complex utility or energy environments.

Partners with Sales and cross-functional teams to understand customer needs, conduct technical discovery, deliver SaaS demonstrations, recommend solutions, and support evaluations. Assesses customer environments involving APIs, mobile applications, hardware, networking, GIS, and data integrations. Prepares RFI/RFP responses, develops technical enablement materials, resolves technical questions, and supports transitions from pre-sales to post-sale engagement.