Jackson Lewis Benefits Overview

Supports law firm billing operations by processing prebills, preparing invoices, tracking billing status, reviewing legal task codes, maintaining billing databases, handling e-billing issues, and responding to attorney and client inquiries. The role also manages fee arrangements, accruals, budgets, client requirements, invoice revisions, and payment histories while ensuring billing accuracy and compliance with client guidelines.

Leads office administration across the Central Region, supervising Office Administrators and overseeing legal support operations. The role drives process standardization, continuous improvement, policy adoption, technology implementation, training, workforce development, performance management, stakeholder alignment, budgeting, overtime oversight, expense management, and compliance across multiple offices.

Leads the firmwide knowledge management strategy and a team of knowledge management attorneys. Oversees legal content, precedents, playbooks, intranet resources, governance, quality control, AI-ready assets, technology adoption, and practice enablement. Partners with practice leaders and cross-functional teams to improve attorney productivity, knowledge reuse, service consistency, onboarding, and client value. Establishes team goals, manages performance, measures impact through KPIs, and drives continuous improvement across legal practices and industry groups.