Teams at Jenzabar

Manages sales growth, retention, and client satisfaction for existing higher education customers. Sells software, services, and partner products; develops pipelines and campaigns; manages executive relationships, proposals, negotiations, upgrades, implementations, cloud migrations, and SSO projects. Coordinates project plans, milestones, resources, budgets, timelines, and post-sale support while collaborating with internal teams and applying analytics and AI-enabled tools responsibly.

Develop and maintain end-user documentation, online help, release communications, installation guides, videos, and in-product content. Collaborate with product, engineering, and UX teams on user-facing materials and software releases. Lead peer reviews, resolve documentation issues, improve writing standards and processes, research emerging content and AI technologies, meet release deadlines, and mentor junior writers.

Develops and supports customer-specific technical solutions for Jenzabar customers. Responsibilities include defining requirements, scoping solutions, programming, integrations, system updates, troubleshooting customizations, preparing statements of work, and communicating technical solutions to non-technical users. Collaborates with customers and internal developers across multiple projects.