Jobs at Kintsugi AI, Inc.

Serve as first point of contact via email and in-app chat to resolve customer questions, troubleshoot issues, guide product usage, escalate technical problems, document interactions, identify trends, and collaborate with product and onboarding teams to improve support resources and customer experience.

Build and maintain GTM infrastructure and integrations to support Sales, Marketing, and Customer Success. Automate workflows, ensure data hygiene, create reporting pipelines/dashboards, and partner with RevOps and GTM leaders to translate business needs into scalable technical solutions.

Design, build, and optimize scalable backend services, APIs, and data pipelines. Integrate with third-party billing/commerce systems, maintain serverless/event-driven architectures on AWS, ensure security and performance, implement automated tests and CI/CD, mentor engineers, and drive architectural decisions.

Own end-to-end customer onboarding for new clients: guide setup using a structured process, educate and troubleshoot, track progress, gather feedback, document best practices, and collaborate with sales, product, and support to improve adoption.

Lead and grow the Product Engineering team to deliver customer-facing web dashboards, APIs, integrations, and AI workflows. Own roadmap execution, collaborate with Product and Design, drive engineering best practices (testing, deployment, observability), provide technical mentorship, and remain hands-on in architecture and code reviews to ensure high-quality, scalable SaaS product delivery.

Plan and execute events, webinars, and speaking opportunities to generate qualified leads; build and manage strategic partner relationships and joint-marketing programs; collaborate with Sales, Product Marketing, and Content to align messaging, track ROI, and expand partner ecosystem in target markets (e-commerce, SaaS, multi-entity businesses).

Build and grow relationships with accounting firms, CFO consultants, and advisors. Source and onboard partners, run outbound campaigns, manage CRM and referrals, ensure partner revenue share, host events and represent Kintsugi at conferences, and collaborate with sales, marketing, and product to enable partner-driven growth.

Sell Kintsugi's sales-tax fintech solutions to e-commerce and SaaS companies. Build and manage pipeline, close deals, maintain client relationships, collaborate cross-functionally, report forecasts, and track market trends to drive revenue growth.

Lead and grow ecommerce channel, referral, and technology partnerships. Recruit and enable affiliate/agency partners, manage partner relationships and performance, represent the company at events, and collaborate with product/engineering to scope and launch integrations and go-to-market efforts.

Outbound-focused Sales Development Representative responsible for generating pipeline through multi-channel prospecting (phone, email, LinkedIn, short-form video), scheduling high-quality meetings, researching accounts, maintaining CRM data, collaborating with AEs/Marketing/Product, iterating messaging, and hitting monthly KPIs.