Teams at LeadingIT

Administers and optimizes MSP platforms including RMM, PSA, backup, endpoint protection, and patch management systems. Standardizes configurations and workflows across clients, develops scripts and automation, monitors platform performance, troubleshoots complex tooling issues, maintains documentation and security processes, and implements scalable improvements in collaboration with technical and service delivery teams.

Administer and optimize centralized MSP platforms, including RMM, PSA, backup, endpoint protection, and patch management systems. Standardize configurations and workflows across clients, develop scripts and automation, monitor platform performance, troubleshoot complex tooling issues, maintain documentation, and implement scalable improvements that enhance service delivery and operational efficiency.

Coordinates hardware and software procurement, licensing renewals, vendor communication, quotations, lifecycle planning, and client follow-up for an MSP. Tracks approvals, orders, warranties, subscriptions, and recommendations while maintaining records in ConnectWise. Facilitates communication among clients, service teams, project teams, procurement, and vCIO staff to ensure timely execution, accurate renewals, optimized licensing, and strong client satisfaction.