Jobs at Lessen LLC

Manage strategic client accounts by identifying growth and upsell opportunities, maintaining client relationships, coordinating cross-functional projects, monitoring KPIs, supporting retention, resolving concerns, and ensuring projects meet client expectations and budgets. The role requires knowledge of property management, single-family rentals, renovation and maintenance operations, regulatory requirements, financial analysis, stakeholder management, and client communication.

Sources, qualifies, negotiates with, contracts, onboards, and manages vendors across assigned markets and service lines. The role monitors vendor performance, ensures insurance and compliance requirements, analyzes capacity and location alignment, resolves escalated client issues, and recommends improvements or vendor termination. It also supports account onboarding, vendor relationships, meetings, projects, and occasional travel to assess vendor opportunities.

Supports vendor relationships and customer service operations by coordinating service scheduling, handling inquiries, resolving client and vendor issues, maintaining accurate database records, and ensuring compliance with contracts and scopes of work. The role communicates with vendors and clients, provides service education, offers solutions, contributes market intelligence and process improvements, and manages assigned requests with general supervision.

Coordinates day-to-day facilities service delivery for assigned client locations. Manages work orders, client requests, vendor relationships, escalations, timelines, warranties, lease responsibilities, and after-hours support. Serves as a key contact for clients, affiliates, internal teams, and external stakeholders while ensuring accurate data, timely issue resolution, and effective workflow coordination. May support special projects, coaching, and team initiatives.

Build and manage sustainable client relationships, assess customer needs, resolve escalated issues, develop account strategies, conduct quarterly business reviews, monitor customer performance, coordinate with Operations and vendors, and support exceptional customer experiences. The role also contributes to strategic planning, client presentations, field support, and ad hoc projects, with travel of up to 20%.

Serve as primary liaison between clients and vendor network to manage repair and maintenance requests via phone and email. Schedule work, track commitments, escalate disputes, update the database, maintain professional client/vendor communication, assist team training, and handle ad-hoc projects while ensuring data accuracy and confidentiality.

Manage vendor and customer relationships for property services: handle calls/emails, schedule and track services, resolve issues or escalate, source vendors, maintain accurate database records, provide market feedback, educate clients, and support continuous improvement projects.

Source, qualify, onboard, contract, and manage exterior vendors; negotiate pricing and terms; ensure insurance and compliance; monitor vendor performance; resolve escalations; coordinate with operations and leadership on vendor improvements and terminations.

Manage major commercial construction projects across markets, overseeing design, staffing, schedules, subcontractors, budgets, procurement, quality, safety, risk mitigation, client communication, contract administration, and reporting. Visit sites, coordinate mobilization, prepare project documents and change orders, foster client relationships, and resolve issues to ensure project profitability and compliance.