Teams at LexisNexis

Report on legal technology and artificial intelligence adoption across law firms, courts, and regulators. Break news, develop scoops, identify trends, and produce analysis, features, and enterprise stories for a professional legal audience. Build a source network across legal technology, law firms, startups, investors, academics, and regulators. Translate complex technical concepts into clear journalism while managing daily news and longer-term reporting.

Leads customer experience initiatives from scoping through measurement and iteration. Manages cross-functional projects, customer journey improvements, CX documentation, and AI-enabled customer-facing solutions. Analyzes NPS, CSAT, CES, feedback, and behavioral data to identify opportunities, partners with Product and Technology teams, and may lead a small team of CX specialists.

Lead a team of data scientists and ML engineers building production-scale NLP, LLM, RAG, and agentic content systems. Set AI strategy, develop evaluation and monitoring practices, prototype and deploy models, and integrate AI into distributed platforms. Partner with engineering, product, legal, and design teams to deliver reliable, scalable solutions while balancing latency, cost, accuracy, and business impact. Mentor team members and establish responsible AI, experimentation, data preparation, and model-serving standards.