LightFeather Benefits Overview

Leads requirements gathering, process design, gap analysis, user-story development, backlog quality, and Agile delivery for federal ServiceNow implementations. Collaborates with stakeholders, architects, developers, and Agile coaches; develops workflows, data models, SOPs, training materials, and UAT plans. Ensures solutions meet federal standards, accessibility requirements, and security controls while mentoring junior team members and promoting ServiceNow best practices.

Develop and enhance ServiceNow applications for federal clients, including custom scripting, integrations, workflows, and platform configurations. Advise teams on architecture and development standards, translate business requirements into technical solutions, support deployments, analyze performance issues, and maintain platform stability across multiple instances and domains. The role also involves customer collaboration, Agile/Scrum development, ITSM practices, enterprise monitoring, and data analysis.

Own full-stack modernization of complex federal legacy systems by analyzing workflows, designing scalable applications, developing Java and Spring Boot backend services, building React front ends, integrating APIs and databases, and supporting the full software development lifecycle. The role requires translating ambiguous operational requirements into modern platform-based solutions, troubleshooting across application layers, collaborating with stakeholders, and maintaining engineering best practices.