Teams at LightFeather

Design, configure, develop, and implement custom ServiceNow applications and enhancements. Provide architecture and best-practice guidance, script business logic, support deployments, analyze performance, and collaborate with stakeholders using Agile methods to support federal clients.

Lead requirements gathering and process design for federal clients; translate mission needs into scalable ServiceNow solutions; create user stories, acceptance criteria, and functional specs; ensure federal compliance (Section 508, FISMA/NIST); design SOPs and process maps; mentor junior staff; coordinate UAT and work with architects and government stakeholders to produce federal-grade deliverables.

Lead requirements gathering and process design for federal clients, translate mission needs into ServiceNow user stories and functional specs, ensure compliance with federal standards, mentor junior staff, perform gap analysis, design SOPs, support UAT, and produce federal-grade deliverables.