Teams at Mark43

Own Mark43’s federal compliance program, including FedRAMP High and DoD IL4 requirements. Lead continuous monitoring, SSP maintenance, evidence collection, assessments, findings remediation, and compliance reporting. Partner with Security, Engineering, Product, assessors, and federal stakeholders to evaluate cloud architectures, controls, integrations, and contracts. Align federal compliance with CJIS, SOC 2, ISO 27001, and other frameworks while reporting program health, risks, and readiness to leadership.

Provides front-line software support to first responders and public safety agency staff through email, phone, and chat. Troubleshoots and replicates issues, maintains SLA response times, escalates problems to engineering and project management, tests new features, updates knowledge-base content, and develops product expertise. Requires strong communication, problem-solving, organization, multitasking, and empathy while working Eastern Time hours, including possible weekends.

Build and maintain scalable AWS/Azure infrastructure, Terraform-based IaC, CI/CD pipelines, Kubernetes and GitOps deployments. Improve observability, reliability, security, automation, and developer productivity while troubleshooting production issues and participating in a 24/7 on-call rotation. Partner with engineering and security teams on infrastructure best practices and long-term platform projects.