Teams at McBride Consulting, LLC

Test Salesforce releases for a New York State Department of Labor unemployment insurance call center. Develop and execute SIT and E2E scenarios covering workflows, case management, integrations, and user interfaces. Manage test cases, results, metrics, and defects in Copado, retest fixes, and coordinate with developers and functional stakeholders to confirm deployment readiness without disrupting live operations.

Maintain and enhance a Salesforce Service Cloud instance supporting a state unemployment insurance call center. Configure Service Cloud, develop Apex, Lightning Web Components, Flows, reports, and dashboards, and manage sandbox-to-production deployments with Copado. Provide warranty support, analyze and remediate defects, and lead knowledge transfer and pairing sessions to build the client technical team’s independence.

Lead end-to-end Oracle CLM implementation and rollout projects. Gather requirements, design contract workflows and approval hierarchies, configure Oracle procurement and contracts modules, conduct fit-gap analysis, coordinate testing and deployment, plan data migration, and collaborate with technical teams on integrations. Provide stakeholder management, user training, change management, and functional support for legal, finance, procurement, and contract teams.