Teams at MedRisk

Researches complex billing, claims, and reimbursement issues to support accurate revenue collection. The analyst identifies trends, reports workflow opportunities, proposes process improvements, documents resolutions, meets productivity standards, and protects patient account confidentiality under HIPAA guidelines.

Provides inbound phone support to providers and collection staff regarding claim status. Explains billing processes and timing, coordinates with internal departments to resolve inquiries, meets customer service and quality standards, maintains agent availability goals, follows procedures, identifies system or process issues, and completes assigned tasks.

The Client Solutions Manager oversees project management for client projects, coordinating with business and tech teams while ensuring effective communication and deliverables adherence. Responsibilities include gathering requirements, managing workflows, and maintaining project timelines.