Teams at MedScout

Lead technical discovery and solution design for enterprise MedTech customers, translate claims data into commercial insights, deliver data via secure sharing/APIs/warehouses, own RFPs and security reviews (SOC2/HIPAA/BAA), enable demo environments and AI narratives, and institutionalize best practices across Sales, Product, Data, and Engineering.

Own inbound support via Intercom, provision accounts and territories, triage and escalate bugs with clear repro steps, resolve billing issues, build a self-serve knowledge base, configure support platform features (help center, workflows, bots), and deliver one-off trainings to reduce repetitive tickets.

The Customer Success Manager at MedScout will independently manage high-value accounts, driving post-sales success and customer engagement while collaborating across departments to ensure customer satisfaction and product influence.