Complete a four-month training program before supporting MetLife group insurance clients as a Client Service Consultant. Responsibilities include managing client accounts, providing administrative and customer service support, collaborating with internal and external partners, developing benefits and systems expertise, identifying process improvements, and contributing to audits, reporting, trend analysis, and strategic planning.

Performs financial analysis, reporting, billing, reconciliation, revenue validation, and trend analysis for National Accounts. Partners with customers and internal teams on financial discussions, audits, account planning, and issue resolution. Identifies discrepancies, recommends solutions, and improves processes using technology, AI, automation, and continuous improvement methods while maintaining accuracy, compliance, and data integrity.

Completes a nine-month sales training program focused on employee benefits, professional selling, and product knowledge. Supports sales offices through broker and customer meetings, cold calls, enrollment meetings, benefit fairs, post-sale service, and account executive assistance. Builds communication, presentation, negotiation, relationship-building, and analytical skills while learning MetLife’s group benefits products. Successful completion prepares the trainee to pursue an account executive role.