Jobs at MetLife

Supports the Group Benefits sales organization through training, customer meeting participation, technology exposure, and assigned sales duties. The intern will collaborate on a capstone project, present findings to leadership, develop business-to-business sales skills, and build professional networks. Successful completion may lead to an interview for a sales trainee position.

Provides end-to-end service delivery and account administration for complex national group insurance clients. Serves as the primary client contact, manages communications and relationship needs, recommends plan and service improvements, leads audits and reporting, supports RFPs and contracts, and coordinates cross-functional teams. Requires strong employee benefits knowledge, client-facing account management expertise, organizational skills, and proficiency with Microsoft Office and collaboration tools.

Completes a four-month service academy training program focused on MetLife group benefits, systems, customer service, and account support. Partners with mentors and service teams to manage customer relationships, resolve issues, support client needs, participate in audits and strategic planning, and generate activity and trend reports. Builds communication, project management, analytical, and relationship-building skills while learning to support assigned business customers and deliver a positive end-to-end client experience.

Completes a four-month employee benefits training program before supporting multiple group insurance client accounts. Provides day-to-day administrative and client service support, builds product and systems expertise, collaborates with account partners, addresses customer needs, and improves the client experience. Responsibilities also include audits, strategic planning, reporting, trend analysis, process improvement, and responsible use of AI tools.

Leads strategic client service operations for major national insurance accounts, ensuring timely service delivery, customer satisfaction, operational excellence, and business growth. Manages customer and broker relationships, oversees account operations, resolves risks and issues, drives continuous improvement, collaborates across teams and partners, supports RFPs and presentations, and maintains operational reporting. The role also provides leadership to service teams and contributes to profitability through strategic planning and financial stewardship.

Manage complex PEO client relationships as the primary service contact, leading issue resolution, account reviews, strategic planning, audits, presentations, and tailored benefit solutions. Partner with sales, underwriting, billing, implementation, brokers, and operations to fulfill commitments and improve retention. Use AI-enabled tools, automation, reporting, and data insights to improve service efficiency and decision-making. Maintain accurate documentation, protect confidential information, monitor industry and regulatory changes, and mentor colleagues.

Issues institutional insurance policy contracts in compliance with company policies and state and federal regulations. Coordinates with service, compliance, product, legal, and implementation teams to determine issuance requirements, manage contract systems, maintain documentation, and support contract language development. Participates in customer calls and cross-team process improvement projects while developing subject matter and compliance expertise.

The Senior Client Services Consultant manages administrative support and customer service for National Accounts group insurance clients, ensuring effective communication and strategic outcomes.

Lead fundamental equity research for assigned sectors, generate high-conviction investment ideas, and partner with portfolio managers to influence portfolio construction. Analyze company and industry fundamentals, screen securities, present written and verbal recommendations, attend meetings and conferences, and cover 20–40 securities while supporting client and prospect presentations.

Develop and deploy customer-focused web, mobile, and backend applications across the full software stack. Design major features, contribute to architecture decisions, conduct code reviews, and ensure secure, high-quality implementations. Collaborate with stakeholders and cross-functional teams using Agile and SDLC practices. Manage version control, CI/CD, environments, and releases; maintain automated test coverage and perform root-cause analysis. Build and optimize relational data solutions using SQL Server, including complex queries, stored procedures, and performance tuning.

Originate and service agricultural mortgage loans across Southern and Eastern Illinois while managing a $400 million portfolio. Develop new business, structure complex financings, underwrite and analyze credit, conduct real estate valuation, and maintain long-term relationships with agricultural clients and industry stakeholders. The role requires strong agricultural lending expertise, business development skills, portfolio management capabilities, and an established regional network.

Supports customers by phone and digital channels, resolving complex insurance, policy, coverage, billing, and service inquiries. Applies guidelines, documents interactions accurately, protects customer information, validates AI-generated summaries, escalates sensitive issues, and coordinates with internal teams. The role requires clear communication, judgment, compliance awareness, and participation in training for insurance products, systems, and AI-enabled service tools.

Provides financial support for group insurance clients through billing management, financial reporting, data analysis, reconciliations, revenue projections, audits, and data integrity oversight. Partners with internal and external stakeholders on implementations, renewals, underwriting, and client presentations. Documents and improves financial processes, supports compliance requirements, monitors financial trends and metrics, and contributes to cross-functional initiatives that improve operational effectiveness.

Oversee operational risk management for MetLife’s Group Benefits business by implementing the non-financial risk framework, advising business leaders, monitoring risk events and indicators, managing remediation, strengthening controls, and partnering with technology, operations, compliance, and control functions. The role also develops risk mitigation strategies, supports governance and risk appetite compliance, and improves risk practices through training, stakeholder engagement, analytics, and emerging technologies.

Performs daily accounting functions supporting incoming and outgoing funds, including wire processing, disbursements, misdirected money, suspense reconciliations, and cash reconciliations. Analyzes financial transactions, maintains general ledger accounts, investigates discrepancies, resolves reconciliation exceptions, and improves accounting processes, controls, and compliance. Partners collaboratively across teams to ensure accurate financial records and reliable customer and business fund operations.

Lead and coach a team that investigates disability and absence claims, ensuring adjudication accuracy, compliance, and strong customer experience. Manage performance, training, quality reviews, call monitoring, and administer concurrent claims (e.g., STD, FMLA, PFML). Escalate issues and drive process improvements to meet business objectives and expense targets.

Reviews medical insurance applications for group life and disability coverage, researches medical conditions and medications, orders additional medical documentation, and applies underwriting guidelines to approve, deny, or pend cases. Maintains quality and consistency across cases while communicating clearly, using multiple systems, incorporating feedback, and applying clinical expertise to business underwriting decisions.

Lead development and lifecycle management of supplemental health insurance products (Critical Illness, Cancer, Accident, Hospital Indemnity). Drive market research, competitive analysis, go-to-market plans, and cross-functional launches working with Pricing, Contracts, Operations, Technology, Training, and Sales to deliver product strategy and execution.

Own production health and performance for AI-enabled claims products across Disability & Leave. Monitor SLAs and UX, lead incident triage and RCA, prioritize fixes with engineering and operations, drive systemic improvements, and oversee FINEOS/Catalyst integration and optimization.

Partner with U100 sales to drive small-business growth by delivering analysis, reports, dashboards, and strategic sales support. Recommend process improvements, correct operational errors, lead projects, train sales on platforms, and support renewals and financial/contract evaluations.