Teams at Metro Infectious Disease Consultants

Provide Tier 2 technical support and serve as escalation for Tier 1: troubleshoot hardware, software, networking, user accounts, Windows 11, Microsoft 365, VPN, and printers; perform onboarding/terminations and user training; use RMM for patching, security hardening, and deployments; support multi-site office setups and ISP provisioning; monitor refrigeration temperatures; comply with HIPAA and PCI; participate in incident response and on-call rotation.

Provide inpatient and outpatient care under a collaborating physician: diagnose, treat, and manage acute and chronic conditions; prescribe medications (including controlled substances as delegated); order and interpret labs and imaging; monitor treatment effectiveness; and perform therapeutic or corrective measures.

Process daily health insurance claims and reimbursements, follow up on submission issues and EFT payments, enter and document patient and account details, assist front desk and patient callbacks, respond to copay assistance program communications, and provide excellent customer service.