Provide technical support for precision measuring products and software, assist internal departments and end users, and handle inquiries and product claim processes.

Provide technical support for precision measuring instruments and related software to internal teams and end users. Review product specs and changes, coordinate technical inquiries and recalls, support QA and compliance (ECCN, FDA), and assist sales/field service. Participate in product meetings and research competitor specifications.

Lead an integrated, data-driven growth strategy combining marketing, digital engagement, customer success, and market research to drive brand awareness, lead generation, and customer loyalty. Modernize web/portal/e-commerce, oversee campaigns, leverage analytics and SEO, partner with sales and distributors, develop post-sale engagement, monitor NPS/retention/CLV, translate insights into plans, and lead a cross-functional growth team.