Teams at Mitutoyo America Corporation

The Sales Support Coordinator manages product information flow, coordinates with departments, prepares reports, and supports sales events, focusing on process efficiency and communication.

Provide technical support for precision measuring instruments and related software to internal teams and end users. Review product specs and changes, coordinate technical inquiries and recalls, support QA and compliance (ECCN, FDA), and assist sales/field service. Participate in product meetings and research competitor specifications.

Provide advanced technical support and troubleshooting for Mitutoyo software, document and replicate customer issues, collaborate with developers to resolve defects, test updates, create and maintain user guides and knowledge base content, assist sales and demos, mentor junior support staff, and contribute to continuous improvement of support processes and customer experience.