Teams at Model N

The Manager of Support Operations will develop operational foundations, improve workflows, implement AI solutions, and lead a high-performing team to enhance customer support experiences.

Lead global cloud and SaaS operations to ensure availability, performance, incident response, and compliance. Manage distributed engineering, NOC, and incident teams; drive operational maturity, automation, cost optimization, vendor management, and cross-functional partnership with Security, Product, and Support.

The Senior Consultant will lead software implementation projects, conduct workshops for requirements gathering, assist in application configuration, perform testing, and train users while ensuring solutions meet client expectations.