Teams at National Life Group

Leads ESI’s Suitability Review unit, ensuring new accounts and transactions comply with written supervisory procedures, regulations, and company policies. Oversees complex suitability decisions, escalations, audits, process improvements, forms, technology projects, vendors, and cross-functional risk management. Develops leaders and associates while promoting accuracy, efficiency, continuous learning, and strong stakeholder communication.

Reviews and approves broker-dealer and investment adviser accounts and transactions involving annuities, mutual funds, 529 plans, and advisory business. Analyzes complex securities transactions, manages escalated field discussions, reviews trade blotters, conducts follow-up, delivers suitability training, drafts communications, supports representatives and clients, and implements process improvements.

Process and manage life insurance applications end-to-end, assess medical/nonmedical/financial risk, communicate with agents via phone/email/CRM, resolve application issues, and collaborate with the team to deliver accurate, timely customer service.