Teams at Natter

Own strategic relationships with association customers from onboarding through renewal and expansion. Build the customer success playbook, processes, metrics, and renewal motion for a new vertical. Lead success planning, executive business reviews, member engagement programs, and data-driven value analysis. Identify account growth opportunities, collaborate with internal teams, advocate for customer needs, and represent Natter at association events. The role requires executive-level communication, strategic account management, and regular travel.