Teams at Navan

Supports Account Managers and B2B travel and expense customers by resolving product configuration, integration, payment, policy, and platform issues. Communicates with program administrators, handles escalations, coordinates cross-functional solutions, drives adoption and retention, tracks customer KPIs, provides product feedback, and documents scalable processes.

Manage event travel programs and serve as the primary client liaison across the United States. Support travelers with personalized assistance, booking changes, cancellations, fare information, and issue resolution for hotels, flights, cars, and rail. Coordinate programs from post-sale through final billing, maintain documentation and service-level compliance, support client relationships, and contribute to team initiatives. The role requires travel booking expertise, GDS experience, strong communication, customer service, multitasking, and flexibility for nontraditional shifts.

Partners with enterprise Account Executives and sales leaders to qualify and close complex travel technology deals. Demonstrates Navan’s platform, presents value propositions to travel managers, conducts strategy sessions, scopes solutions, runs proof-of-concepts and workshops, produces business value assessments, and supports pipeline progression. The role also enables Account Executives, provides competitive insights, and shares feedback with product and operations teams while contributing to sales quota attainment.