Teams at Nelnet

Provides phone and email support to payers and applicants, assists with account setup and updates, explains account information, researches issues, and performs outbound follow-up. Independently troubleshoots and resolves account problems while meeting department quality, productivity, attendance, and customer satisfaction standards.

Leads integrated go-to-market strategies and product launches from pre-launch through market entry. Develops positioning, messaging, demand generation, sales enablement, customer advocacy, partnerships, and market-facing resources. Coordinates internal teams, agencies, contractors, and stakeholders; evaluates market feedback and performance metrics to refine launch priorities, investments, and execution. Builds repeatable, scalable growth processes for new products and services.

Build and deploy production GenAI solutions on Google Cloud, including agentic assistants, RAG pipelines, model integrations, API tools, and multi-agent systems. Evaluate and tune models, develop LLM testing and regression harnesses, ensure solution quality, and convert client-specific implementations into reusable assets. Collaborate with data engineering, AgentOps, forward-deployed engineering, and engagement teams to deliver secure, reliable solutions for higher education and SLED clients.