Teams at CDK Global

Manages dealership client success by driving adoption and value from CDK solutions, reducing churn, mitigating account risk, supporting training, and identifying expansion opportunities with Sales. Maintains trusted client relationships, prepares reports and presentations, handles escalations, documents engagements in Totango, and partners with senior customer success managers.

Leads planning, coordination, execution, governance, reporting, risk management, resource allocation, and process improvement for strategic programs. Partners with Product, Engineering, Marketing, Sales, Customer Operations, and other stakeholders to deliver initiatives aligned with organizational goals. Tracks schedules, performance metrics, budgets, dependencies, and risks while facilitating communication, meetings, status reporting, and post-program reviews.

Supports monthly financial consolidations, US GAAP financial statements, disclosures, reporting packages, account mappings, journal entries, audits, SOX controls, and process improvements. Partners with accounting, FP&A, tax, treasury, financial systems, and external auditors to ensure accurate and timely reporting.