Teams at OneSource Virtual

Processes client payroll settlements and on-demand payments in Workday, maintains support documentation, manages daily control reports, and resolves Treasury exceptions. The role requires strong organization, communication, customer service, mathematical, and problem-solving skills while supporting multiple clients and meeting tight deadlines. It is an entry-level opportunity with no supervisory responsibilities and focuses on accurate, confidential payroll processing.

Provides end-to-end payroll processing support for multiple managed customers, including case management, escalations, root cause analysis, client calls, Workday payroll configuration, year-end processing, tax and audit troubleshooting, compliance support, and customer issue resolution. Maintains documentation, meets service metrics, and collaborates with internal and customer teams in a remote environment.

Provides advanced escalation support for complex enterprise application incidents. Performs technical analysis across applications, batch processing, databases, integrations, access, performance, reporting, and APIs. Leads technical communication during critical incidents, develops workarounds, supports root cause analysis, documents resolutions, evaluates software release impacts, and coordinates with development, engineering, DevOps, and vendors. Requires enterprise application support experience, SQL and API troubleshooting skills, payroll tax expertise, and knowledge of incident management and system architecture.