Teams at OnTrac

Manages sort activities, package-handler staffing, scheduling, safety, volume flow, and operational performance within an assigned facility area. The role provides employee feedback, conducts pre-sort meetings, oversees linehaul arrivals and departures, performs audits and reporting, and implements process improvements. It requires logistics industry experience, leadership, employee management skills, Microsoft Office proficiency, mathematical ability, and flexibility to support 24-hour operations.

Leads customer experience operations, strategy, workflows, and escalation management for major accounts. Oversees customer journey improvements, satisfaction, loyalty, and retention initiatives while coordinating between Commercial and Operations teams. Manages, schedules, coaches, and develops a team of 4–5 employees responsible for resolving daily operational questions and escalations. The role also manages budgets, evaluates team ROI, and translates customer experience goals into actionable processes and operational plans.

Leads cross-functional go-to-market programs and commercial initiatives by managing schedules, dependencies, readiness, risks, decisions, budgets, and executive reporting. Supports OnTrac’s strategic partner program through onboarding, referrals, incentives, contracts, billing, lead management, issue resolution, and new partnership development. Coordinates Marketing, Service Development, Commercial, Pricing, Legal, Operations, IT, and other teams in complex logistics-related environments.