Lead the architecture, design, and implementation of scalable data pipelines and enterprise data assets supporting healthcare rebate and Medicaid systems. Ensure data quality, governance, security, and CMS compliance while troubleshooting complex integration and performance issues. Collaborate with engineering, analytics, business, and leadership teams to translate requirements into technical solutions. Use cloud, big data, and approved AI technologies to improve productivity, mentor teams, and support evolving healthcare and financial applications.

Lead SRE practices for highly available cloud-native platforms across AWS, Azure, and Kubernetes. Build observability, dashboards, alerting, infrastructure automation, CI/CD, GitOps, and self-healing capabilities. Lead incident response, root cause analysis, and remediation while improving reliability, scalability, and operational excellence. Partner with engineering, architecture, security, and platform teams, drive AI-enabled operations, and mentor engineers on SRE and cloud-native best practices.

Manage field-level customer relationships for third-party administrator healthcare accounts. Identify service trends, resolve eligibility and implementation issues, coordinate enrollment materials and activities, conduct enrollment meetings and health fairs, and support customer adoption of online tools. Partner with service operations and account executives to resolve escalations, improve satisfaction, maintain customer persistency, and deliver healthcare insurance expertise.