Order.co Innovation & Technology Culture

What tools support your day-to-day work?

Across the company, teams leverage AI tools like ChatGPT and Claude to accelerate research, content creation, problem-solving and workflow design. Recently, Convey has become one of the most impactful tools in our day-to-day work, empowering technical and non-technical employees to create AI agents that can automate processes that previously required significant manual effort. The biggest benefit on top of productivity is giving people more time to focus on strategic, high-value work rather than repetitive tasks.

How does your team experiment?

We take a hands-on approach to experimentation by encouraging every team member to explore the automation and AI tools available to them. Rather than limiting innovation to a single team, we empower individuals to identify inefficiencies, test solutions and share what works. We've already seen significant results, from eliminating time-consuming manual processes to creating entirely new capabilities. One example is our design team building a custom Claude skill that can instantly apply our brand standards to internal content and external assets, saving time while maintaining consistency.

How does your company adapt to change?

One of the reasons we're able to adapt quickly is that change often starts with grassroots adoption. We equip teams with the right tools, encourage experimentation and create opportunities to share successes across the organization. A recent example was our transition to a new HRIS platform that consolidated multiple people systems into a single experience. The platform's built-in AI capabilities allow employees to quickly access information, complete common tasks and find answers independently, improving efficiency while creating a better employee experience. By pairing new technology with employee-led adoption, we've been able to drive meaningful change across functions.