Jobs at OuterSignal

Onboard new brand customers, coordinate kickoffs, prepare materials, lead platform setup and training, monitor account health, handle support questions and escalations, document customer feedback, and contribute to customer-success playbooks. Build expertise in eCommerce, DTC brand operations, and martech while helping customers adopt OuterSignal and turn data into action.

Own and scale OuterSignal’s agency partner program, customer referral engine, and technology ecosystem partnerships. Build and manage agency relationships, generate qualified sales introductions, increase partner-sourced revenue, administer attribution and rev-share processes, structure referral and marketplace deals, and develop relationships across Shopify, Klaviyo, and the broader commerce ecosystem. The role also leads partner-focused event initiatives and is measured on qualified introductions and closed-won revenue sourced through partners.

Own cross-functional business operations across HR, finance, administration, reporting, compliance, and enterprise trust. Manage onboarding, offboarding, agreements, payroll and benefits administration, hiring support, operating cadences, dashboards, metrics reconciliation, security questionnaires, vendor reviews, data processing agreements, and SOC 2 certification. Lead ambiguous priority projects end to end and build AI-powered automations and internal tools.

This role focuses on customer onboarding, training, and support in a fast-paced environment, ensuring brands gain value from OuterSignal's insights.

Lead demand generation for the Shopify ecosystem across paid, organic, affiliate, partnerships, and outbound. Scale customer base 10x, deploy a $1M+ budget, run LinkedIn/Meta acquisition, build affiliate and content programs, oversee cold email strategy, work with founders on positioning, and hire and grow the marketing team.