Jobs at Outform

Oversee high-volume accounts payable operations, including invoice processing, vendor management, payments, reconciliations, month-end close, KPI reporting, and internal-control compliance. Supervise and develop AP clerks, resolve discrepancies and escalations, and partner with Finance, Procurement, Treasury, Operations, and IT. Lead process improvements, ERP enhancements, automation, OCR/scanning, and AI workflow initiatives while improving accuracy, efficiency, turnaround times, and reporting.

Operate, maintain, and troubleshoot large-format plotters and HP Latex printers; maintain substrate, ink, and hardware inventory; perform cleaning, mounting, packing, small-run production jobs, and record tasks in Smartsheet. Support structural design team and coordinate repairs with managers and manufacturers.

Lead end-to-end delivery of large, complex retail technology programs (especially multi-phase LED video wall deployments). Own architecture, BOMs, vendor management, documentation, QA, prototyping, troubleshooting, stakeholder communications, and global deployments while mentoring teams and ensuring on-time, on-budget outcomes.

Lead and manage Level 2 technical support for deployed digital experiences. Oversee remote monitoring, diagnostics, escalation management, vendor/field coordination, documentation, KPI reporting, and team coaching. Build scalable support processes, ensure SLA performance, and partner across installation, account and engineering teams to maintain uptime and client experience.

Senior hands-on engineering leader responsible for technical sign-off and quality of all electronic/digital products shipped from China. Build and lead a China technology team, create a China standards library, adapt US/EMEA designs for retail compliance and manufacturability, govern vendor technical decisions, and support cross-regional handoffs and post-deployment root-cause analysis. Travel to NA/Europe as needed.

Manage end-to-end retail display programs combining physical fixture production and digital technology. Coordinate engineering, manufacturing (China), vendors, installs, and client communication from scoping through go-live, troubleshoot field issues, and build scalable documentation and standards.