Jobs at Packback
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Experience Manager

Packback
Chicago
1 month ago
+26
This is a sales and account management hybrid role. We’re looking for a customer advocate who is passionate about growing a business while also improving education outcomes to join our team as a Customer Experience Manager (EM) on the Packback Customer Success team. Our EMs are chiefly responsible for partnering with professors using the Packback Questions Q&A platform to ensure positive student outcomes and professor retention (NOTE: this is not the same as our textbook business). This covers a range of activities which include:

Sales Operations Analyst

Packback
Chicago
1 month ago
+26
Identify areas of revenue growth opportunities through numerous areas such as enterprise sales and customer retention. Share findings and proposals with the leadership team. Design and implement new processes for the revenue team. Hold stakeholders accountable to committed actions, which in turn will drive success towards the team’s objectives, and key results. Work on open-ended questions in order to improve our business model. Execute reporting of key performance metrics on a daily and weekly basis. Assist in the sales enablement process to ensure a successful onboarding for our new faculty partners. Be committed to continued growth and development as an individual in order to keep up in our hyper-growth environment.

Full Stack Software Developer

Packback
Chicago
2 months ago
+26
Key job duties include communicating well, providing thoughtful feedback to teammates, pairing, actively improving our team knowledge-base, and of course, writing code. You’ll be collaborating with our product team to design and implement new features, tackling bugs and tech debt, and incrementally improving our infrastructure and CI/CD pipeline.

Sales Development Representative

Packback
Chicago
2 months ago
+26
You will be an inside sales development representative (titled as a University Outreach Specialist) that solely focuses on outbound prospecting. Our University Outreach Specialists (UOSs) will assist in getting our Packback Question's platform into the hands of professors, which in-turn signs up entire classes on the Packback platform and expands our student reach.