Pathward Benefits Overview

Manages complex partner portfolios in the Banking-as-a-Service sector, serving as the primary operational contact for inquiries, service requests, implementations, and remediation. Builds partner relationships, develops tailored solutions, coordinates cross-functional product and service initiatives, monitors performance metrics, identifies risks and compliance gaps, and advocates for partner success while meeting service-level standards.

Leads the financial institution solutions business, driving prepaid card sales, partnerships, relationship management, retention, and growth strategies. Oversees a sales and relationship management team, establishes KPIs, forecasts performance, reports to senior leadership, develops acquisition strategies, represents the company at industry events, negotiates contracts, supports budgeting, and collaborates with product, marketing, legal, and client success teams.

Leads the high-risk customer review team conducting enhanced due diligence under BSA/AML requirements. Manages analysts, workload planning, performance metrics, quality control, escalations, process improvements, audit and exam support, and reporting. Partners with business units to assess customer risk, investigate financial crime red flags, and support appropriate referrals. Requires five or more years of BSA/AML compliance experience, high-risk customer EDD expertise, people leadership, and a bachelor’s degree.