Teams at PG Forsta

Owns client implementations from post-sales handoff through go-live, serving as the primary client contact and coordinating internal and external teams. The role manages product configuration, timelines, priorities, risks, stakeholder alignment, and client communication for complex healthcare implementations involving large data sets. Responsibilities include facilitating delivery, escalating challenges, connecting clients with training, and ensuring a successful handoff to post-implementation teams.

Manages standard client onboarding and implementation projects for mid-market healthcare clients. Serves as the primary client contact, coordinates configurations, data integrations, deployments, training, and internal delivery teams. Tracks timelines, deliverables, risks, status reporting, and documentation while ensuring projects remain aligned with client goals. The role also supports process improvements and develops expertise in healthcare environments, Qualtrics products, and implementation methodologies.

Lead the design, development, deployment, and operation of production AI and ML systems. Build high-throughput Python services and Databricks pipelines, support traditional ML and LLM applications, establish testing and deployment standards, and develop monitoring for quality, reliability, latency, throughput, and cost. Partner with product, research, and responsible AI teams on governance and release criteria. Provide architectural leadership, conduct code reviews, mentor engineers, and resolve complex technical dependencies.