Jobs at Pie Insurance

Review and analyze existing commercial insurance policies for renewal, verify information and premiums, process midterm changes, follow underwriting guidelines, support cross-functional partners, and maintain strong customer relationships while meeting SLAs and contributing to system testing and process improvements.

Provide email and phone support to agency partners, handle onboarding/offboarding, assist with CRM and portal configurations, resolve document and commission questions, troubleshoot technical issues with Engineering, identify trends, and support back-office tasks to ensure data alignment and customer success.

Independently manage workers' compensation claims from intake to closure, handling high-dollar and complex matters. Make compensability and reserve decisions, administer benefits, control litigation and legal costs, negotiate settlements, and provide claims guidance to agents and insureds. Mentor junior adjusters and work cross-functionally to improve claims operations and deliver excellent customer service.

Configure, build, test, and maintain the core claims platform (Origami) and integrations. Execute JIRA backlog items, develop test scripts, troubleshoot system issues, support UAT, maintain documentation, and partner with Enterprise Technology and vendors to ensure accurate reporting and data integrity.

Review and process premium audit worksheets for regulatory and business-rule compliance, make routine adjustments and endorsements within authority, classify exposures using PAAS/NCCI/state tools, communicate audit results to insureds and agents, coordinate billing handoffs and payment plans, document agreements and state regulations, and contribute to process improvements and training documentation.

Manage workers' compensation claims end-to-end, focusing on high-dollar, high-exposure and complex files. Make compensability and reserving decisions, administer benefits, control litigation and legal costs, negotiate settlements, and deliver strong customer service to agents and insureds. Mentor junior adjusters and improve claims processes while complying with statutory requirements.

Lead and coach a team of premium audit auditors and outreach specialists, manage daily workloads and scorecards, handle escalations, coordinate cross-functional handoffs, review audit documentation for quality and SOP adherence, train staff on systems, and drive process improvements and operational initiatives.

Director of Premium Audit responsible for leading departmental transformation and operational excellence, developing strategies, managing teams, and overseeing audit processes in alignment with business objectives.

Underwrite and bind medium-to-complex workers' compensation risks, follow underwriting guidelines, support payroll partner relationships, issue certificates, assist sales with technical questions, manage high transaction volume, maintain coverage and rating knowledge, and participate in portfolio review. Travel up to 10%.

Lead Pie's Field Underwriting organization owning P&L, portfolio loss outcomes, and the blended onshore/offshore + AI-enabled underwriting operating model. Build and develop teams, set underwriting strategy and standards, partner with Corporate Underwriting, Data Science, reinsurers, and agency partners, and drive adoption of automation while representing the function at the executive level.

Support monthly close and accounting operations under U.S. GAAP: prepare journal entries, reconciliations, variance analyses, and financial statements. Improve processes, internal controls, and automation efforts (including AI tools), partner with finance teams, and assist on ad hoc accounting projects.

The Senior Manager, Underwriting leads the New Business Underwriting team, ensuring performance, service delivery, and development of underwriters while driving process improvements and managing team dynamics.

Manage workers' compensation claims end-to-end: investigate, determine compensability, set reserves, administer benefits, control litigation, negotiate settlements, and provide claim status and guidance to agents and insureds while ensuring statutory compliance and excellent customer service.

The Claims Adjuster manages workers' compensation claims end-to-end, ensuring legal compliance, mitigating exposure, and providing excellent customer service to agents and clients.

Lead and scale Pie's claims adjudication function for workers' compensation across jurisdictions. Own strategy execution, team structure, KPIs, budgets, large-loss settlements, regulatory compliance, and claims technology adoption. Partner with Claims, Underwriting, Actuarial, Product, Finance, Legal and external stakeholders to drive improved claims outcomes, loss ratios, and customer experience while building senior talent and governance for adjudication operations.

Manage employee relations, ensure labor law compliance, support performance management, administer benefits and leave, maintain HRIS data and reporting, run workforce analytics for diversity, support onboarding and headcount processes, and improve People systems and programs while partnering with leaders and cross-functional teams.

Lead HRMS implementation, maintenance and support activities: ensure data integrity, troubleshoot issues, design processes, build reports and dashboards, run testing and integrations, and partner with People teams on training and improvements.

Lead corporate actuarial functions for workers' compensation and other P&C lines, managing a team to perform reserving, pricing, ratemaking, predictive modeling, reinsurance optimization, and analytics. Partner cross-functionally, produce financial forecasts and board-level reporting, build reproducible models and data pipelines, and mentor staff while shaping actuarial processes and enterprise risk management.

Lead total rewards strategy and execution for compensation, incentives, equity, benefits, and wellness. Partner with People Partners, Talent Acquisition, and executives to maintain job architecture, audit pay equity, manage benefits programs, and support annual compensation and performance cycles.

Manage workers' compensation claims end-to-end for California: investigate, determine compensability, set reserves, administer benefits, control litigation, negotiate settlements, and provide claims guidance to agents and insureds while ensuring regulatory compliance and excellent customer service.