Teams at Ping Identity

Owns an assigned enterprise sales territory focused on new-logo acquisition and upselling. Develops sales plans, positions value propositions, negotiates complex contracts, forecasts activity, prepares subscription pricing and proposals, and collaborates with partners and internal teams. The role requires a strong record of exceeding quota, closing strategic enterprise software deals with long sales cycles, engaging C-level and strategic buyers, and working with global partners and system integrators.

Serve as primary technical liaison for enterprise customers, delivering best-practice recommendations, onboarding, upgrades, training, escalations, and cross-functional coordination to ensure successful adoption and retention of Ping Identity solutions.

Provide escalated technical support for Ping Identity products on a shifted follow-the-sun schedule. Troubleshoot customer issues, manage case escalations and queue during weekend shifts, reproduce problems, collaborate with Engineering/SRE/Product teams, handle phone/alert responses, and document bugs and remediation while following ISO27001/9001 and security incident processes.