Teams at Ping Identity

Partners with the Chief Customer Officer to improve customer retention, revenue performance, and organizational effectiveness. Owns renewal and retention reporting, customer health and churn analysis, resource models, executive and board narratives, and reporting requirements. Collaborates with Finance, Revenue Operations, Sales, Product Strategy, Systems, and Data teams to align SaaS metrics, forecasts, and business decisions.

Provides high-level administrative support to executives and senior leadership by managing complex calendars, meetings, travel logistics, correspondence, presentations, board materials, confidential information, and stakeholder communications. The role requires proactive prioritization, sound judgment, research and analysis capabilities, and process improvement to ensure efficient executive operations.

Serves as a customer-facing subject matter expert for identity security solutions, including authentication, fraud detection, risk engines, and identity verification. Leads executive briefings, technical workshops, evaluations, proof-of-concepts, and deployment engagements. Advises enterprise customers, translates technical concepts into business outcomes, creates enablement materials, gathers market feedback, and influences product strategy and roadmaps.