Teams at PingWind

Support, design, configure, and maintain RedHat/CentOS/Linux and Windows Server 2016 environments. Perform patching, vulnerability remediation, VM management, SSL certificate renewals, troubleshoot server/application issues, engage vendors, and track work in ServiceNow. Provide occasional after-hours support and follow VA-approved standards.

Design, build, and maintain ETL workflows and data integrity checks for VA enterprise systems. Lead technical execution for ETL developers, peer-review code, monitor ETL performance, validate SQL reports, store packages in GitHub, and coordinate staffing and best-practice training across Scrum teams to support cloud migration and analytics/AI delivery.

The Help Desk Lead/Manager coordinates IT support for end-users, manages help desk activities, provides technical assistance, and supervises help desk staff, ensuring high service levels and effective issue resolution.