Teams at PNC Bank

The Product Advisor II role focuses on sales of banking products to small businesses, requiring client interaction, market analysis, and product management skills.

Provide high-touch remote and onsite technical support for executives, resolving complex hardware, software, mobile device, conferencing, and productivity issues. Use ServiceNow for incident, request, change, knowledge, and asset management; coordinate with vendors; perform technology refreshes; analyze ticket trends and operations data; mentor team members and drive continuous service improvements to enhance the executive technology experience.

Leads a team providing advanced Tier 4/L3 support for enterprise applications. Responsibilities include resolving complex production issues, performing root-cause analysis, guiding software development and architecture, mentoring engineers, improving reliability and observability, designing automation, managing incidents, and partnering with development, infrastructure, security, and cloud teams across Microsoft and Azure environments.