Jobs at Point C

Own and prioritize the product backlog in JIRA, write clear user stories with acceptance criteria, lead Agile ceremonies, define roadmap and releases, collaborate with engineering/QA/operations/compliance, ensure regulatory compliance, track delivery metrics, and identify workflow automation and efficiency improvements.

Design, build, and maintain Azure-hosted web portals, CRM integrations, and the Argus EDI platform. Implement full-stack features (UI, API, data), integrate AI/automation, participate in Azure architectural decisions, and collaborate across TPA stakeholders to deliver scalable production solutions.

The Account Manager is responsible for managing key client accounts, ensuring satisfaction and retention, and fostering long-term partnerships while overseeing client lifecycle activities.

Lead enterprise-wide Zendesk configuration and roadmap: translate stakeholder needs into platform enhancements, manage integrations, roles, permissions, reporting, vendor relationships, rollout, training, and ongoing support to optimize service operations across Claims, Client Services, and Account Management.

The Manager, Payment Operations oversees payment processes, ensures compliance, manages vendor relationships, and drives operational efficiency and automation strategies.

Configure, maintain, and test healthcare plan designs and benefit configurations to ensure accurate auto-adjudication. Integrate systems, support upgrades and interoperability, document procedures, resolve adjudication issues, collaborate with IT and stakeholders, and use analytics to improve plan performance and compliance.

Manage workforce management systems to forecast workload, build schedules, monitor real-time adherence, recommend staffing adjustments, configure WFM platforms, troubleshoot issues, and partner with operations to meet service-level goals and improve efficiency.

Provide case management nursing services including creating and monitoring treatment plans, documenting clinical reports, coordinating care transitions and referrals, medication reconciliation, patient education, and connecting patients to community resources while maintaining HIPAA confidentiality.

Support Account Managers with client and broker relationship management, prepare client-facing documents and meeting materials, use AI tools to research and draft communications, maintain client records, and assist with follow-up and account deliverables during a 1012 week internship.