Teams at Polymarket

Own the operational engine for a 24/7 customer support organization, including in-house agents, outsourced BPO partners, workforce forecasting, scheduling, coverage, vendor performance, SLAs, cost metrics, and surge planning. Build scalable operating models for event-driven volume spikes, manage capacity and budget trade-offs, improve processes and tooling, and partner with CX strategy leaders to ensure effective execution.

Build and lead Polymarket’s fraud operations function, including investigation workflows, SOPs, case routing, escalation paths, SLAs, QA processes, and reporting. Manage Fraud Analysts and BPO partners, oversee performance and capacity, investigate fraud typologies, identify process bottlenecks, and partner with Product, Engineering, Data Science, Compliance, and Fraud Strategy to improve detection, automation, and prevention.

Interns will enhance Polymarket's outreach by driving awareness, creating content, and leading local events, while learning from industry experts.