Teams at Prenuvo

Provides first-line product support for clinical and operational teams through ticket triage, troubleshooting, issue reproduction, documentation, escalation, and incident communications. Investigates application logs and dashboards, follows runbooks, identifies recurring issues, and partners with engineering and product teams on systemic improvements. Maintains quality-system records for regulated medical devices and handles privacy-sensitive patient data cases while meeting service-level targets.

Provides first-line product support for clinical and operational teams through ticket triage, troubleshooting, issue reproduction, documentation, escalation, and incident communication. Investigates application logs and dashboards, follows runbooks, identifies recurring trends, and partners with engineering and product teams on systemic improvements. Maintains quality-system records for regulated medical devices and exercises judgment with privacy-sensitive patient data issues.

Own Prenuvo’s e-commerce experimentation roadmap across discovery, booking, checkout, and post-purchase experiences. Identify funnel friction, develop hypotheses, design and evaluate A/B tests, build measurement instrumentation, and translate results into product decisions. Partner with Design, Engineering, Analytics, Marketing, E-commerce, Clinical, Legal, Privacy, and Operations while maintaining healthcare-specific standards for trust, privacy, accessibility, and clinical integrity. Establish durable experimentation practices that improve conversion, product selection, booking completion, order value, and repeat purchase.