Jobs at Prompt Therapy Solutions Inc

Support B2B SaaS clients throughout onboarding and post-launch by providing training, product guidance, issue resolution, webinars, and support. Build strategic client relationships, promote premium features, reduce churn, coordinate escalations, and recommend process improvements. The role requires outpatient physical therapy experience, clinical workflow knowledge, strong communication, software proficiency, and enthusiasm for learning technology.

Provide email-based billing and RCM technical support for B2B SaaS customers, triage and escalate tickets, assist engineering with issue prioritization, maintain deep product knowledge, improve customer experience, and identify product enhancements to increase satisfaction and loyalty.

Supports B2B SaaS customers with billing and reporting inquiries, troubleshoots software issues, maintains knowledge bases, prioritizes billing tickets, communicates product feedback, and supports enterprise billing success managers with bug tracking and client follow-up.

Provide B2B SaaS customers with EDI and ERA support, troubleshoot clearinghouse and payer rejections, manage enrollment processes, and explain X12 transactions and billing requirements. The role monitors implementation issues, supports onboarding schedules, resolves tickets, and identifies improvements to enrollment and customer support processes. Success requires independent problem-solving, strong communication, attention to detail, and healthcare EDI expertise.

Drive inbound and outbound sales of revenue cycle management services to outpatient therapy practices. Build client relationships, provide consultative guidance, generate leads, manage the sales pipeline, close deals, and collaborate with customer success, sales, and marketing teams. The role requires strong RCM expertise, healthcare industry knowledge, senior stakeholder engagement, and the ability to manage multiple sales processes independently.

Own Prompt’s B2B SaaS demand generation engine from initial awareness through qualified, attended demos and pipeline. Lead funnel strategy, HubSpot reporting, nurture, paid media, CRO, experimentation, forecasting, and speed-to-lead programs. Manage a team of two while coordinating Marketing Operations, BDRs, content, events, agencies, and sales. Analyze performance by channel and segment, improve conversion and demo quality, launch new acquisition channels, and remain hands-on with campaigns, workflows, reporting, landing pages, and tests.

The Account Executive will sell EHR software to physical therapy and outpatient rehabilitation practices. Responsibilities include managing healthcare client relationships, generating inbound and outbound pipeline, identifying sales opportunities, developing account plans, delivering product demonstrations and proposals, maintaining CRM records, forecasting revenue, coordinating product delivery, and attending industry conferences. The role requires B2B software sales experience, preferably in healthcare technology, EHR/EMR, physical therapy, or outpatient rehabilitation.

Staff Software Engineer responsible for technical strategy, architecture, complex feature design, implementation, scalability, and greenfield development. The role mentors engineers, leads design and code reviews, drives technical alignment, addresses technical debt, participates in hiring, and remains a hands-on contributor to full-stack enterprise software development using technologies such as PHP, Laravel, Vue.js, and MySQL.

Own the reliability, performance, availability, scalability, and cost efficiency of production Aurora MySQL databases on AWS. Responsibilities include observability, alerting, query optimization, replication, backups, disaster recovery, schema migrations, reader topology, cost optimization, runbooks, incident response, and database performance reviews. The role partners with engineering teams, supports HIPAA-compliant handling of PHI, and establishes reliable database operating practices.

Manage post-sales relationships for enterprise rehab therapy customers, driving onboarding, adoption, retention, and expansion. Serve as primary contact for largest accounts, deliver training and strategic reviews, translate usage data into recommendations, support change management, and coordinate cross-functional resources to ensure successful go-lives and ongoing value realization.

The Senior Billing Success Manager supports healthcare clients with billing processes, training staff, and optimizing revenue cycle management. This role involves onboarding clients, ensuring customer satisfaction, and collaborating with internal teams to improve the billing platform.

Perform targeted outreach to chiropractic and rehab practices, generate leads via cold calls/emails/social, qualify prospects, schedule demos, build relationships, and collaborate with sales, marketing, and product teams to drive adoption of the EMR SaaS.

This role involves leading AI projects, designing and deploying AI systems, collaborating with stakeholders, and developing tools to enhance efficiency in healthcare applications. The engineer will mentor junior members and iterate on prototypes until widely adopted.

The Associate Billing Success Manager trains billing teams on best practices, assists in workflow development, and provides ongoing support to customers, helping them utilize the Prompt platform effectively.

The Account Executive will manage relationships with healthcare clients in the chiropractic sector, driving sales of EHR software, generating new leads, and ensuring customer satisfaction.

Lead and scale an Account Management team focused on upsell, cross-sell, and expansion revenue for SMB and mid-market customers. Build operating rhythms, coaching, pipeline and forecast discipline, playbooks, and processes. Partner with Client Success, Sales, RevOps, and Product to drive account expansion, hire and ramp reps, and manage performance to hit aggressive revenue targets.

Serve as Prompt billing expert for enterprise clients: onboard and train RCM teams, support escalations, provide reporting and accounting guidance, configure workflows, and promote customer satisfaction across the Prompt platform.

Manage EDI and enrollment support within the Client Success team, providing hands-on helpdesk triage, client-facing onboarding support, process optimization, knowledge base development, EDI engineering ticketing, and auditing workflows for AI automation opportunities to scale EDI operations.

Lead end-to-end product design for complex health-tech features, conduct user research and testing, define design patterns and systems, mentor mid-level designers, partner with product and engineering on goals and metrics, and use AI tools to accelerate design while prioritizing user-centered solutions.

The RCM Client Success Manager is responsible for managing client relationships post-onboarding, ensuring client satisfaction in clinical, administrative, and billing workflows while identifying growth opportunities within revenue cycle management.