Jobs at Prompt Therapy Solutions Inc

Staff Software Engineer responsible for technical strategy, architecture, complex feature design, implementation, scalability, and greenfield development. The role mentors engineers, leads design and code reviews, drives technical alignment, addresses technical debt, participates in hiring, and remains a hands-on contributor to full-stack enterprise software development using technologies such as PHP, Laravel, Vue.js, and MySQL.

Leads Revenue Operations and Business Operations for a B2B SaaS company. Owns revenue planning, forecasting, market segmentation, funnel analytics, GTM resource allocation, lifecycle operations, CRM and data architecture, automation, and AI-enabled internal tools. Manages team leads, establishes commercial governance, improves forecast accuracy and productivity, and partners with executive and cross-functional leaders to create a scalable, data-driven operating system.

Provide chat and email support to B2B SaaS clients, troubleshoot software issues, maintain knowledge bases, improve support workflows, create and prioritize engineering tickets, and share customer feedback with Product. The role requires rehab clinical experience, strong analytical and communication skills, Excel proficiency, and the ability to work independently in a fast-paced environment.

Own marketing operations infrastructure across HubSpot, CRM architecture, marketing automation, attribution, reporting, SEO, integrations, and martech evaluation. Optimize full-funnel conversion, lead scoring, lifecycle management, marketing-to-sales handoffs, and campaign performance across sales-led and product-led growth motions. Build dashboards, workflows, documentation, and AI-driven automations while partnering with sales, marketing, creative, development, and revenue operations teams.

Support B2B SaaS clients throughout onboarding and post-launch by providing training, product guidance, issue resolution, webinars, and support. Build strategic client relationships, promote premium features, reduce churn, coordinate escalations, and recommend process improvements. The role requires outpatient physical therapy experience, clinical workflow knowledge, strong communication, software proficiency, and enthusiasm for learning technology.

Own the reliability, performance, availability, scalability, and cost efficiency of production Aurora MySQL databases on AWS. Responsibilities include observability, alerting, query optimization, replication, backups, disaster recovery, schema migrations, reader topology, cost optimization, runbooks, incident response, and database performance reviews. The role partners with engineering teams, supports HIPAA-compliant handling of PHI, and establishes reliable database operating practices.

Leads executive operating rhythms, cross-functional initiatives, and leadership decision support. Translates priorities into plans, owners, deadlines, reporting, and measurable outcomes; prepares executive briefings and board materials; surfaces risks and dependencies; and drives commitments to completion without formal authority. Provides strategic executive support, including calendar, travel, event, expense, vendor, and confidential administrative coordination.

Manage post-sales relationships for enterprise rehab therapy customers, driving onboarding, adoption, retention, and expansion. Serve as primary contact for largest accounts, deliver training and strategic reviews, translate usage data into recommendations, support change management, and coordinate cross-functional resources to ensure successful go-lives and ongoing value realization.

The Senior Billing Success Manager supports healthcare clients with billing processes, training staff, and optimizing revenue cycle management. This role involves onboarding clients, ensuring customer satisfaction, and collaborating with internal teams to improve the billing platform.

Perform targeted outreach to chiropractic and rehab practices, generate leads via cold calls/emails/social, qualify prospects, schedule demos, build relationships, and collaborate with sales, marketing, and product teams to drive adoption of the EMR SaaS.

This role involves leading AI projects, designing and deploying AI systems, collaborating with stakeholders, and developing tools to enhance efficiency in healthcare applications. The engineer will mentor junior members and iterate on prototypes until widely adopted.

The Associate Billing Success Manager trains billing teams on best practices, assists in workflow development, and provides ongoing support to customers, helping them utilize the Prompt platform effectively.

Manage day-to-day accounts payable including company credit card coding and reconciliation; perform routine month-end journal entries and reconciliations; maintain audit-ready documentation; build vendor and internal stakeholder relationships; recommend and implement process improvements; contribute to team growth and knowledge sharing.

The Account Executive will manage relationships with healthcare clients in the chiropractic sector, driving sales of EHR software, generating new leads, and ensuring customer satisfaction.

Provide email-based billing and RCM technical support for B2B SaaS customers, triage and escalate tickets, assist engineering with issue prioritization, maintain deep product knowledge, improve customer experience, and identify product enhancements to increase satisfaction and loyalty.

Lead and scale an Account Management team focused on upsell, cross-sell, and expansion revenue for SMB and mid-market customers. Build operating rhythms, coaching, pipeline and forecast discipline, playbooks, and processes. Partner with Client Success, Sales, RevOps, and Product to drive account expansion, hire and ramp reps, and manage performance to hit aggressive revenue targets.

Serve as Prompt billing expert for enterprise clients: onboard and train RCM teams, support escalations, provide reporting and accounting guidance, configure workflows, and promote customer satisfaction across the Prompt platform.

Manage EDI and enrollment support within the Client Success team, providing hands-on helpdesk triage, client-facing onboarding support, process optimization, knowledge base development, EDI engineering ticketing, and auditing workflows for AI automation opportunities to scale EDI operations.

Lead and scale Benefit Verification & Authorization operations by building repeatable processes, driving operational excellence with metrics, partnering with AI Engineering to automate workflows, defining customer onboarding and experience, and developing Managers and Team Leads to ensure consistent, scalable service delivery.

Lead end-to-end product design for complex health-tech features, conduct user research and testing, define design patterns and systems, mentor mid-level designers, partner with product and engineering on goals and metrics, and use AI tools to accelerate design while prioritizing user-centered solutions.