Teams at Prompt Therapy Solutions Inc

Support B2B SaaS clients throughout onboarding and post-launch by providing training, product guidance, issue resolution, webinars, and support. Build strategic client relationships, promote premium features, reduce churn, coordinate escalations, and recommend process improvements. The role requires outpatient physical therapy experience, clinical workflow knowledge, strong communication, software proficiency, and enthusiasm for learning technology.

Provide email-based billing and RCM technical support for B2B SaaS customers, triage and escalate tickets, assist engineering with issue prioritization, maintain deep product knowledge, improve customer experience, and identify product enhancements to increase satisfaction and loyalty.

Supports B2B SaaS customers with billing and reporting inquiries, troubleshoots software issues, maintains knowledge bases, prioritizes billing tickets, communicates product feedback, and supports enterprise billing success managers with bug tracking and client follow-up.