Teams at Prosci

Leads the global services operations function supporting training and advisory delivery across North America, EMEA, and APAC. Responsibilities include capacity planning, scheduling, delivery lifecycle management, KPI and financial reporting, quality programs, client experience, process improvement, systems adoption, automation, and building a new distributed operations team. The role partners with Finance, Sales, Product, Content, and regional delivery teams while driving scalable, consistent, and profitable service execution.

Lead global campaign operations across regions, owning campaign planning, HubSpot execution, QA, launches, measurement, website activation, and governance. Direct specialist partners, establish scalable standards and templates, improve automation, and collaborate with RevOps, Digital Experience, reporting teams, and regional marketers. Ensure reliable segmentation, workflows, tracking, attribution, data structures, and campaign quality across email, nurture, webinars, events, landing pages, and forms.

Supports U.S. sales and use tax operations, including tax engine configuration, transaction data reconciliation, nexus monitoring, exemption certificates, tax return preparation, audits, and monthly reconciliations. The role also assists with global indirect taxes, process improvements, documentation, and direct tax support while collaborating with Finance, Accounting, IT, Legal, and external tax providers.