Jobs at Qualtrics

Leads healthcare SaaS delivery across implementation, support, and customer success. Oversees enterprise deployments, workflow configuration, testing, go-live readiness, adoption, retention, capacity planning, and executive escalations. Partners with Sales, Product, and Engineering to improve client outcomes and platform capabilities while managing multidisciplinary leaders and teams.

Leads healthcare public policy strategy by monitoring regulatory developments, interpreting CAHPS and quality reporting requirements, advising executives on product and business impacts, managing relationships with CMS, NQF, and AHRQ, drafting corporate comment letters and position statements, presenting policy insights, and directing the public policy team, budget, and strategic goals.

Leads complex, enterprise healthcare SaaS implementations across multiple workstreams and business units. Owns program execution, governance, integrated plans, RAID logs, risk and escalation management, scope control, executive reporting, and client transitions. Influences cross-functional Delivery, Technical, Support, Advisory, and Growth teams without direct authority. Uses Wrike and AI or automation tools to improve reporting, communication, and operational efficiency.

Leads a specialized Delivery team supporting client implementations, data mapping, data ingress, and engagement services. Manages team performance, workload allocation, service quality, contract compliance, escalations, and client issue resolution. Builds and improves operational processes, drives service recovery, supports continuous improvement, and fosters employee engagement. The role also partners cross-functionally on capacity planning, organizational design, and strategic business objectives across healthcare-related client services.

Manages local search data for client locations, including onboarding, platform configuration, data submissions, quality control, discrepancy resolution, and ongoing maintenance across Google, Bing, Facebook, and Yelp. Partners with Account Managers and clients, prioritizes multiple account deliverables, supports inquiries, and applies local SEO tactics to improve visibility. Requires strong attention to detail, data management, communication, organization, and Excel skills.

Provides frontline technical support for SaaS platform users by diagnosing access, configuration, integration, API, EMR, and FTP issues. Responsibilities include troubleshooting, ticket documentation, system validation, escalation, cross-functional collaboration, and maintaining knowledge resources. The role requires clear communication, structured support workflows, and basic technical knowledge of SQL, APIs, JSON, Unix/Linux, and Excel.

Develop and launch digital learning content for GTM employees and partners across e-learning, video, job aids, in-application guidance, and live-session support. Manage assigned content from design through LMS publication, beta testing, and launch. Interview subject matter experts, write instructional materials and assessments, use AI tools in content production, analyze learning data, maintain course libraries, and research instructional design best practices.

Manage a portfolio of 30–35 client accounts, driving expansion and new business growth. Build strategic relationships, identify client needs, collaborate with professional services and implementation teams, develop proposals and pricing strategies, negotiate contracts, and achieve sales quotas using consultative selling and MEDDIC methodology.

Partners with North American sales leadership to optimize revenue performance through forecasting, pipeline analysis, territory and quota planning, GTM strategy, deal reviews, and process improvement. The role monitors account progression and win-loss trends, drives adoption of sales tools and operating rhythms, and collaborates with Finance, Marketing, Enablement, Deal Desk, and Legal. It requires advanced analytical skills, Salesforce reporting, data visualization, and extensive software industry experience.

Manage global partner marketing operations, including Market Development Funds, sponsorships, customer value stories, partner communications, marketing content portals, surveys, and reporting. The role requires maintaining workflows, systems, data accuracy, calendars, and enablement resources while coordinating with global teams and external partners. Success depends on strong organization, analytical ability, communication, autonomy, and flexibility for international calls. The position is hybrid and requires up to 10% travel.

Lead enterprise SaaS sales into K-12 school districts, regional education agencies, and state education departments. Build strategic account plans, advise education executives, orchestrate complex multi-stakeholder sales cycles, navigate public procurement and RFPs, and close large multi-year agreements. Manage cross-functional deal teams, maintain forecasts and pipeline discipline, and use MEDDPICC, Salesforce, Gong, and Clari to achieve ambitious ARR targets. The role is remote-oriented with 25%–40% travel for client meetings and conferences.

Lead Qualtrics’ global commercial legal strategy, enterprise contract negotiations, partner operations, and go-to-market legal architecture. Partner with revenue, sales operations, finance, product, and information security leaders to accelerate deal cycles, implement playbooks and automated contracting workflows, manage risk, and support revenue recognition. Lead and mentor a team of commercial attorneys and contract managers while advising executives on strategic partnerships, enterprise agreements, and international expansion.

Owns and executes enterprise sales strategies targeting the U.S. Department of Defense, military branches, defense agencies, and related organizations. Builds executive relationships, manages complex multimillion-dollar sales cycles, develops mission-focused business cases, navigates federal procurement processes, and consistently achieves revenue targets. The role requires significant DoD technology sales experience, mastery of MEDDPICC or MEDDIC, Salesforce proficiency, senior defense relationships, and travel up to 50%.

Leads healthcare consulting engagements focused on nursing systems, clinical workflow redesign, patient experience, and operational improvement. Manages project teams, budgets, timelines, and client relationships while analyzing payer metrics, denial rates, and clinical behavior data. Designs nursing strategies, delivers training and coaching, and provides executive recommendations to health system leaders. Requires extensive nursing leadership experience, analytics proficiency, healthcare performance improvement expertise, and willingness to travel up to 75%.

Lead patient experience consulting engagements for healthcare organizations by translating quantitative and qualitative data into strategic recommendations and execution roadmaps. Advise C-suite executives, boards, providers, and clinical teams; facilitate executive presentations, training, and workshops; support change management and capability building; identify client growth opportunities; and contribute to consulting methodologies, tools, and offerings.

Leads end-to-end healthcare consulting engagements focused on patient and employee experience. Responsibilities include managing scope, budgets, timelines, analytics, executive relationships, business development, strategic recommendations, workshops, training, methodology innovation, and measurable transformation outcomes. Partners with C-suite leaders, health system boards, and clinical teams while mentoring colleagues and expanding client pipelines.

Leads 6–8 Account Executives managing strategic healthcare provider accounts. Drives renewals, retention, expansion, multi-year agreements, SaaS and analytics adoption, pipeline forecasting, territory planning, and executive relationships with health systems and academic medical centers. Coaches sales talent, develops account strategies, partners cross-functionally, and maximizes ARR and net revenue retention.

Leads enterprise data security and information governance by building data intake, catalog, marketplace, classification, lineage, and access-control programs. Translates privacy and security requirements into technical controls, self-service workflows, and governance documentation. Partners with Legal, InfoSec, engineering, product, and data teams to support compliant data use, AI/ML initiatives, and regulatory requirements including HIPAA, GDPR, and CCPA. Measures adoption, turnaround times, and governance maturity across a global SaaS organization.

Leads healthcare safety and reliability consulting engagements by applying High Reliability Organization principles, safety culture practices, Root Cause Analysis, and Communication and Resolution Programs. Analyzes payer, authorization, denial, and behavioral data to identify risks and recommend improvements. Manages project workstreams, timelines, budgets, deliverables, and client relationships while training and coaching patient-facing teams. Supports performance improvement initiatives that reduce clinical errors and strengthen healthcare safety cultures.

Manages a team of 7–9 federal sales representatives, coaches them to exceed quotas, and drives new-logo and expansion revenue. Serves as an executive sponsor throughout the sales cycle, builds strategic account plans, develops federal customer and contractor relationships, and supports prospecting, demonstrations, presentations, and deal closure. Requires expertise in federal SaaS sales, procurement processes, security standards, RFPs, and team leadership.