Teams at Quavo Fraud & Disputes

Test software across the development lifecycle, including Pega/QFD workflows, functionality, security, performance, UX, and data validation using Snowflake SQL. Create test plans, execute tests, document defects and evidence in Jira and BrowserStack, verify regulatory coverage, support SOC2 and PCI-DSS audits, investigate customer issues, participate in Agile ceremonies, and collaborate cross-functionally on release readiness.

Leads Quavo’s site reliability and application monitoring function, owning alert detection, routing, severity standards, signal quality, and remediation accountability. The role manages Datadog, CloudWatch, Snowflake alerting, Uptime.com, and PagerDuty; establishes SRE practices including SLOs, incident command, runbooks, and capacity reviews; coordinates production readiness and releases; leads incident response; and automates diagnostics and remediation across SaaS applications, cloud infrastructure, integrations, and data layers.

Own the full enterprise sales cycle for Tier 1 banks and credit unions, from pipeline development through closing. Build consultative, ROI-driven business cases, navigate executive buying committees, manage 6–12-month sales cycles, and use MEDDPICC to qualify and forecast opportunities. Coordinate Solutions Engineering, Legal, InfoSec, Product, Marketing, and SDR teams while managing procurement, competitive positioning, demonstrations, POCs, and executive reviews. Represent the company at industry events and provide market intelligence and product feedback.