Teams at Redis (redis.io)

As a Technical Account Manager, you'll support clients post-sales by understanding their needs, driving revenue optimization, onboarding, and enhancing support while serving as a technical expert on the Redis platform.

Lead and mentor a global GTM Systems Engineering team that designs, builds, and runs the Salesforce platform and integrations. Own engineering best practices, architecture reviews, CI/CD, automated testing, AI-assisted development adoption, sprint planning, incident management, stakeholder translation of requirements, integration patterns, system health metrics, and data security/compliance.

As a Technical Support Engineer, you will resolve complex software issues, provide customer support, collaborate with engineering, and ensure timely resolutions for high-profile clients.