Teams at Renew Home

Lead and scale B2C Product Operations covering Help Center, Customer Support, and Marketing Ops. Build teams, systems, SLAs, staffing models, tooling integrations, KPIs, and processes to support 10M+ users. Drive marketing automation, CRM reliability, help center taxonomy, deflection strategies, analytics, and cross-functional programs with Product, Engineering, and Analytics to improve retention, growth, and operational stability.

The Contract Product Designer will create engaging product experiences and email campaigns, collaborating with product management and engineering, while ensuring high-quality design execution.

The Director of Accounting owns technical accounting, financial reporting, payroll oversight, month-end close, audits, tax compliance, internal controls, and insurance management. The role oversees outsourced accounting and payroll teams, ensures US GAAP and SOX compliance, supports IPO readiness and M&A activity, manages multi-state payroll controls, and partners with FP&A, People Operations, auditors, and external vendors to improve financial processes.