Jobs at Reputation

Manage enterprise customer success from post-onboarding through training, upsells, and renewals. Build stakeholder relationships, establish KPIs, analyze account data, identify churn and expansion opportunities, present performance insights, and develop strategic action plans. Collaborate with sales, product, data science, and other teams to improve customer outcomes, support implementations, and drive retention and revenue growth.

Develop and execute go-to-market plans for Reputation’s platform, including high-velocity product launches, sales enablement, product collateral, messaging, competitive analysis, and market research. Serve as a subject matter expert for sales, marketing, and customer success teams, translate product features and customer insights into differentiated value propositions, and collaborate with Product Management to influence the product roadmap.

Own and grow enterprise SaaS accounts across the US by leading multi-stakeholder sales cycles, building executive relationships, developing account strategies, identifying expansion opportunities, maintaining pipeline and forecast discipline, and collaborating cross-functionally to drive customer success and revenue growth.

Lead global technical support operations and managers to improve KPIs, scalability, and customer experience. Drive data-informed process improvements, AI/automation adoption, cross-functional collaboration, escalation management, coaching, and operational change across Product, Engineering, and Customer Success.

Coordinate product development projects, manage product management tools and vendors, improve processes, document plans and releases, analyze product data, train teams, manage risks and compliance to ensure on-time, quality product deliveries.